Day 710 | Will You Be My Valentinos?
Day 710 | Will You Be My Valentinos?
I love good customer service. Like really love it. There seems to be a common theme in retail these days that the goal is always the number of transactions instead of the quality of each client experience. But there are some people out there that just get it, and they tend to be the ones with a cult following that support them 110%.
When we get great service it genuinely gets us keen to go back, it locks in a happy memory of being there. Last night we had one of the best customer experiences we’ve ever had and it’s something that needs to be acknowledged.
A week ago Simone was in the supermarket with Hudson and a familiar face stopped and said hi. He asked how things were going for us in business and uncovered that it was Hudson’s birthday. He said to make sure that we went into see him soon at his restaurant and he would ‘look after him’. This legend was Matt from Valentinos.
Like most small businesses (especially food-based), these guys had it hard over Covid having to adapt and make changes to be able to continue trading. So we rocked up last night for Dinner with a friend from out of town and one of the first faces we see is Matt giving us a smile and a wave. Then out of nowhere he comes over to the table with a wrapped present for Hudson and a big ‘happy birthday’.
Now it’s not the present that shocked us, (even though it was super generous) but the thought behind it. We don’t know Matt well and while we have a chat whenever we are in there, it was unexpected that a random 60second conversation with Simone a week prior turned into Hudson experiencing someone taking the time to go over and above to make him feel like a million bucks.
So please do me a favour and support small business whenever you can, especially when you get crazy good service like we did. It also helps when their food is awesome.
Matt, you’re a champion. We will be back for more dinosaur nuggets and chips soon.
#dinonugs #thanksmatt #valentinos #serviceonpoint #hudson365